Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after payment confirmation. Orders placed after 2:00 PM MST are processed the following business day. During promotional periods or peak season, processing may take up to 3 business days.
Shipping Times
Shipping time is separate from processing time. Your total delivery time = processing time + transit time.
| Destination | Transit Time |
|---|---|
| United States (Standard) | 7–12 business days |
| United States (Expedited) | 4–7 business days |
| Canada | 10–18 business days |
| International | 12–25 business days |
Delivery estimates are not guaranteed. Carrier delays, weather conditions, customs clearance and incorrect delivery addresses can extend these windows.
Fulfillment
Our products are shipped from our fulfillment partners in the United States and overseas. Orders containing multiple items may arrive in separate packages at different times, at no additional cost to you.
Order Tracking
A tracking number is emailed to you as soon as your order ships. Please allow 2–4 business days for tracking information to become active in the carrier's system. If your tracking has not updated after 7 business days, contact us at support@abundina.com.
Address Changes & Cancellations
Orders can be modified or cancelled within 12 hours of purchase by emailing support@abundina.com with your order number. After this window, the order has entered fulfillment and can no longer be changed. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout.
Customs, Duties & Taxes
For international orders, import duties, taxes and customs fees may be charged by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We are unable to predict or reimburse these amounts.
Lost, Delayed or Damaged Packages
A package is considered lost if tracking shows no movement for 15 consecutive business days, or if it has not been delivered 30 calendar days after shipment. In that case, we will issue a free replacement or a full refund — your choice.
If your order arrives damaged, email support@abundina.com within 7 days of delivery with your order number and photos of the item and its packaging. We will replace or refund it.
Packages marked "Delivered" by the carrier but not received must be reported within 7 days of the delivery scan. We will open a carrier investigation on your behalf.
Undeliverable & Returned Packages
If a package is returned to us due to an incorrect address, refused delivery or an unclaimed parcel, we will contact you to arrange reshipment. Reshipping costs are the responsibility of the customer.
Contact Us
The Abundina
4008 Laramie Street
Cheyenne, WY 82009
United States
Email: support@abundina.com
Phone: +1 213 772 0454
We respond to all inquiries within 24 hours, Monday–Friday.